PLEASE READ COVID CANCELLATION T&Cs AS DETAILED BELOW
Please read these Terms and Conditions before making any booking for Otter Cottage – Newton Stewart
Your booking
Your contract with Otter Cottages will begin when a payment has been made towards your stay and at that point an invoice will be raised and will be used as confirmation of your stay and will be part of the terms set out in this contract of Terms and Conditions.
We may offer you the option of provisionally holding a booking if you contact us by email and we will let you know how long that the provisional booking will be held for. If you do not confirm your booking by the agreed time, the accommodation will be released back into free availability for anyone to book.
All bookings are formally confirmed at the time of the invoice detailing the dates of your booking, the total amount payable, the non re-fundable deposit paid and any future payment dates. This will be sent via email.
You, as the person making the booking, will be responsible for all members of your booking and as the person in charge, must be at least 21 years old at the time of booking. We cannot accept bookings from anyone under the age of 21 years.
Payment for the booking
To secure bookings made more than 1 calendar month in advance you must pay a non re-fundable deposit of a third of the total amount payable for your booking. This will be paid at the time of the booking with the balance paid by the due date as set out in your invoice. This is usually 6 weeks prior to the start of your visit.
For bookings made less than 1 calendar month in advance, you must pay the total amount payable for the entirety of your stay at the time of the booking.
We reserve the right to pass on to you any bank charges and other costs which may incur if payment is made in a foreign currency, by any other method not normally accepted of if we have to re-present a cheque or process late payments.
If you do not make your payment by the date set out, we will send you a reminder by email or telephone. If you fail to make the relevant payment within 14 days of the date due, we will assume that you wish to cancel your booking. If this happens your booking will automatically be cancelled and the third deposit will be retained by us.
Accommodation pricing
We will periodically review and amend prices for our accommodation showing all updated prices on the website. Your price will not alter regardless of any amendments made and the total of your stay will be the amount on the invoice. We do reserve the right to correct errors in advertised prices and will advise you of any such errors at the time of booking.
All the prices include water, gas, electricity, bed linen and one set of towels per guest.
Cancelling your booking
If you wish to cancel a confirmed booking you must let us know as soon as possible. The closer to the start of the booking, the less likely we are able to recover the cost of re-booking the accommodation and therefore cancellation charges will be incurred.
More than 2 months prior to your stay – We will endeavour if requested to transfer to alternative dates.
Between 1-2 months prior to your stay – Total amount of your non-refundable deposit may be lost and is at the discretion of the owners of Otter Cottage
Between 1 and 4 weeks prior to your stay – Total amount of your non-refundable deposit may be lost along with your final payment. This will be at the discretion of owners of Otter Cottage, please contact them for advise.
Less than 1 week prior to your stay – Total amount of your non-refundable deposit will be lost plus your final payment.
Changing your booking
If you want to change the dates of your stay at Otter Cottage you must let us know by email as soon as possible and the owners will try to endeavour to move your stay. We cannot guarantee that we will be able to meet your requirements.
If it is agreed, you must pay any difference in rental costs due to the dates being changed and it is at the discretion of the owner if a refund would be made possible. This may not be possible due to the time lapse of request and the realistic possibility of another booking.
Owners need to change or cancel your booking
We do not expect to have to make changes to your booking, however sometimes problems happen and bookings will need to be changed or cancelled. We will only change or cancel bookings for unforeseen reasons which would be outwith our control.
If we have to cancel your booking your will be offered alternative dates, if you find these dates are not acceptable then a full refund will be issued.
Information regarding your booking & GDPR
We have the right to obtain the name, age, address, mobile number and email address of the person who will be booking and/or staying at Otter Cottage before confirming your booking.
All information we collect and hold about you may be stored in a digital format for the purposes of administering our services to you and conduct our own market research. No information will be passed to a third party. Once your holiday has finished we may ask for feedback after this has taken place all your personal data will be deleted. We do not store any information and would like to point out that if you book in the future you will need to fully complete any forms.
Staying at Otter Cottage
You must use the accommodation for the purpose of a holiday and not for any other purposes including business without prior written consent.
You must keep the property and its contents clean and tidy and leave them in the same condition as when you arrived. We reserve the right to charge for any extra cleaning, missing items or damage caused during your stay. All rubbish must be disposed of in the outside bins provided.
You must not use the accomodation, or allow it to be used, for any dangerous, offensive, noisy, illegal or immoral activities. You must not cause any nuisance or annoyance to any neighbours or anyone else during your stay.
Smoking is not permitted in any part of Otter Cottage.
You must comply with the instructions for the wood burner as found in your welcome pack and use only wood.
No dogs or other pets are permitted.
You may not photograph the premises for commerical purposes, publication or similar purposes in any part of the cottage.
The check in time is 2pm on the start date of your holiday and departure time 10am on the last date of your holiday as per your invoice. We reserve the right to charge you a late checkout fee to cover any costs we incur for a late departure.
If you leave any possessions behind please contact us as soon as possible. We reserve the right to charge any costs incurred for storage, postage or delivery costs in relation to your property. If property has not been claimed within a timely manner the items will be disposed of.
Wireless internet is available but is not guaranteed. We reserve the right to disclose your name and address to our internet provider should we discover that you or a member of your party illegally downloaded content from the internet or otherwise engaged in unlawful activity whilst using this facility.
Neither the owners nor any persons in their employ will be liable for any loss, damage, sickness or injury, however caused, which may be sustained by the hirer or any member of the party during their holiday.
No additional persons are permitted without the owners consent as this does not comply with the insurance.
Problem or complaint
We are trying to ensure that our accommodation is a high standard for everyone who stays at Otter Cottage, if you find there is a problem please contact us immediately and give us the opportunity to resolve the issue. The mobile number is in the welcome pack and there is the contact sheet on the website. Claims not reported at the time of stay, unless valid reasoning, will not be upheld.
Any incidents incurred in Otter Cottage must be reported in the accident book.
Our rights of access
If work is necessary during your stay or if we need to investigate an unforeseen problem, we will let you know in advance for access to the property.
We will not be responsible for any failure to perform our obligations under these Terms and Conditions that is caused by an event outside our control. This means any act or event including without limitation fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disasters, terrorist attack or threat of terrorist attack, war, civil commotion, riot, invasion, or failure of public or private telecommunication networks
Flooding
Please be aware that the property is located directly on the bank of the river. In the event that the property floods and for your own safety you must leave the property immediately as soon as you are aware. Otter Cottage cannot be held responsible if you remain at the property.
